Chinubhai Kalidass & Bros.

Customer Contact Person Name

Office Location

Which of the CKB Group Companies have you dealt with

Transportrade

Anubhav Shipping Agencies PVT.LTD.

Axis Shipping Agency PVT. LTD.

ARK Shipping INC

ACE Shipping PVT. LTD.

1. How long have you used our services

2. How often do you use our services

3. Which among the following are the reasons, for appointing us as your Logistics Service Provider?

Efficient and Timely Services

Proactive and responsive attitude from all

Cost effective services

Trust

Brand Name

3(a). If through reference (please give details)

3(b). If through advertisement (publication name)

4. Please rate our services based on the following aspects:

4(a). Efficient & Timely

4(b). Trust

4(c). Cost Effective

4(d). Proactive Response

4(e). Any other observation related to the above

5(a). Key factors for your satisfaction

5(b). Any reasons for your dissatisfaction

6(a). How often does our Team/Accounts Manager talk to you about your needs?

6(b). Please let us have your recommendations /suggestions for the number of times you would like him/her to talk to you

7. How would you describe the way the team responds to your questions/requirements?

8(a). When our team/accounts manager commits an error, how would you rate our efforts to rectify or resolve the error?

8(b). Please suggest how we could improve your experience

9. Your experience with CKB Group:

9(a). The action/response was prompt
Agree Disagree

9(b). You have to wait for a long time to be attended *
Agree Disagree

9(c). The response was to the point and comprehensive
Agree Disagree

9(d). The response was courteous
Agree Disagree

9(e). All the aspects were explained to you in detail
Agree Disagree

9(f). All the information was correct and as required
Agree Disagree

10. Our representative may have visited your office. Please indicate if our representative :

10(a). Came with a prior appointment

10(b). Was courteous and presentable

10(c). Answered your queries satisfactorily

10(d). Reverted to you in time as required

10(e). Resolved your complaints satisfactorily

11. Please share any special incident/experience/special service which was provided to you?

12. Do you deal with multiple vendors for your Freight Forwarding/Custom Broking requirements?
Yes No

12(a). We would appreciate if you could share the vendor names with CKB

12(b). Are you open to the idea of appointing CKB as your Single Vendor for all your requirements?
Yes No

12(c). To meet the single vendor criteria, What are your expectations from CKB:

13. How likely are you to recommend CKB GROUP to others
Very likely Likely Unlikely

Feedback Form

4. Please rate our services based on the following aspects:

9. Your experience with CKB Group:

10. Our representative may have visited your office. Please indicate if our representative :