FEEDBACK FORM
Customer Organisation Name *
Official Email *
Customer Contact Person Name *
Office Location *
Which of the CKB Group Companies have you dealt with*
CHINUBHAI KALIDASS & BROS.
TRANSPORTRADE
ANUBHAV SHIPPING AGENCIES PVT. LTD.
AXIS SHIPPING AGENCY PVT LTD.
ARK SHIPPING INC
ACE SHIPPING PVT. LTD.
1. How long have you used our services
Less than 6 Months
6 Months to a Year
1 to 5 Years
5 to 10 Years
10 to 15 Years
15 to 25 Years
Above 25 years
2. How often do you use our services *
Daily
Once a week/more
1/3 times a month
Every 2 to 3 months
2/3 times in a year or more
3. Which among the following are the reasons, for appointing us as your Logistics Service Provider? *
Efficient and Timely Services
Proactive and responsive attitude from all
Cost effective services
Trust
Brand Name
3(a). If through reference (please give details)
3(b). If through advertisement (publication name)
4. Please rate our services based on the following aspects:
4(a). Efficient & Timely *
Outstanding
Superior
Good
Average
Unsatisfactory
4(b). Trust *
Outstanding
Superior
Good
Average
Unsatisfactory
4(c). Cost Effective *
Outstanding
Superior
Good
Average
Unsatisfactory
4(d). Proactive Response *
Outstanding
Superior
Good
Average
Unsatisfactory
4(e). Any other observation related to the above
5(a). Key factors for your satisfaction *
5(b). Any reasons for your dissatisfaction *
6(a). How often does our Team/Accounts Manager talk to you about your needs? *
Once a week
Once in 15Days
Once in a Month
Less than once in a month
6(b). Please let us have your recommendations / suggestions for the number of times you would like him/her to talk to you *
7. How would you describe the way the team responds to your questions/ requirements? *
Very promptly
Not promptly
Not Very promptly
Non responsive
8(a). When our team/ accounts manager commits an error, how would you rate our efforts to rectify or resolve the error? *
Excellent
Good
Average
Poor
8(b). Please suggest how we could improve your experience *
9. Your experience with CKB Group:
9(a). The action/ response was prompt *
Agree
Disagree
9(b). You have to wait for a long time to be attended *
Agree
Disagree
9(c). The response was to the point and comprehensive *
Agree
Disagree
9(d). The response was courteous *
Agree
Disagree
9(e). All the aspects were explained to you in detail *
Agree
Disagree
9(f). All the information was correct and as required *
Agree
Disagree
10. Our representative may have visited your office. Please indicate if our representative :
10(a). Came with a prior appointment *
Always
Mostly
Seldom
Rarely
10(b). Was courteous and presentable *
Always
Mostly
Seldom
Rarely
10(c). Answered your queries satisfactorily *
Always
Mostly
Seldom
Rarely
10(d). Reverted to you in time as required *
Always
Mostly
Seldom
Rarely
10(e). Resolved your complaints satisfactorily *
Always
Mostly
Seldom
Rarely
11. Please share any special incident/ experience /special service which was provided to you? *
12. Do you deal with multiple vendors for your Freight Forwarding/Custom Broking requirements? *
Yes
No
12(a). We would appreciate if you could share the vendor names with CKB
12(b). Are you open to the idea of appointing CKB as your Single Vendor for all your requirements? *
Yes
No
12(c). To meet the single vendor criteria, What are your expectations from CKB: *
13. How likely are you to recommend CKB GROUP to others *
Very likely
Likely
Unlikely
